great customer service...?
And here is what happens once they've got your money and you want to complain about their shoddy workmanship. This is a 100% genuine email trail, with the wording not edited in any way. And of course, the limited company has been dissolved, so they've got away with it scot-free.
Dear Mrs Dawson
Further to your email below this is to inform you that UK Cushion Limited is no longer trading and we will not answer any further communications with regard to this matter.
Yours sincerely
P Vincett
Sent: 17 February 2015 21:29
To: [email protected]
Subject: Arena Issue
Good evening,
I contacted you some time ago about my arena issue. As you can see from your quotation, you said that all joints would be ‘welded’. As you can see from the photo, none of them were. The membrane was in fact just laid, with an interesting patchwork in one corner, presumably so as not to have to start a new roll. Obviously, the arena looked okay…until the edges started to emerge, and I was left with a totally unusable mess.
As you declined to respond to my emails, I sewed down the whole lot by hand, but obviously this is not as good as the promised (and not delivered) ‘welding’, and I have now spent far too much time re-sewing edges and hoping that my horse doesn’t trip over one that is emerging and break a leg, or indeed, my neck.
My solicitor informs me that you should have run-off insurance, which will cover the cost of you doing the job that you promised to do in the first place, namely installing the membrane properly. I have a lot more photos, should you wish to see them, or I would be more than happy to show around a loss adjustor, etc.
Perhaps you could let me know what you intend to do to sort this out. Or we could pop in, as you’re not that far away.
Dear Mrs Dawson
Further to your email below this is to inform you that UK Cushion Limited is no longer trading and we will not answer any further communications with regard to this matter.
Yours sincerely
P Vincett
Sent: 17 February 2015 21:29
To: [email protected]
Subject: Arena Issue
Good evening,
I contacted you some time ago about my arena issue. As you can see from your quotation, you said that all joints would be ‘welded’. As you can see from the photo, none of them were. The membrane was in fact just laid, with an interesting patchwork in one corner, presumably so as not to have to start a new roll. Obviously, the arena looked okay…until the edges started to emerge, and I was left with a totally unusable mess.
As you declined to respond to my emails, I sewed down the whole lot by hand, but obviously this is not as good as the promised (and not delivered) ‘welding’, and I have now spent far too much time re-sewing edges and hoping that my horse doesn’t trip over one that is emerging and break a leg, or indeed, my neck.
My solicitor informs me that you should have run-off insurance, which will cover the cost of you doing the job that you promised to do in the first place, namely installing the membrane properly. I have a lot more photos, should you wish to see them, or I would be more than happy to show around a loss adjustor, etc.
Perhaps you could let me know what you intend to do to sort this out. Or we could pop in, as you’re not that far away.